Tag Archive: luxury


You’ll most likely have seen or experienced the Red and Blue Anaglyph “3D Glasses” of old that gave viewers the perception of 3D. You may also remember how well or not that they worked and the excitement of experiencing entertainment in a new way.

JPL_NASA_Lab

Zareh, Rich & Anita experience "3D" at NASA's Jet Propulsion Laboratory, Pasadena, CA

Growing up in New Zealand I recall a big promotion that KFC ran in conjunction with a TV Movie (the B-Grade 1954 horror mystery Gorilla at Large) that when you purchased a certain KFC meal you received a pair of “3-D Viewing Glasses”. The hype seemed to extend across the entire country with the glasses being a “must-have” item. The hype quickly faded when the movie was broadcast and the quality of the 3D experience was less than stunning. Similar experiences has been repeated around the world when hyped technology (aka Fads) that fail to deliver are promoted as the next big thing.

More recently DreamWorks Animation pulled off perhaps the biggest media-advertising event in history by broadcasting a 3D trailer for Monsters vs. Aliens during Super Bowl Sunday. Around 150 Million 3D glasses were given away for free at Pepsi/SoBe Life Water displays at 28,000 locations around the United States. The promotion used Intel’s InTru 3D and ColourCode 3-D technologies (reported to be far superior than the old Anaglyph system). The campaign involved “tens of millions of dollars”.

What we have been seeing for a while now has been the evolution of 3D technology, being lead by the Games & Entertainment Industry, moving closer and closer to use of 3D in everyday life. It’s now possible to watch 3D TV without wearing any external devices (such as glasses) and it’s not long before many Hollywood films will be released in 3D. Hundreds of Millions of dollars is being invested across all areas of business, entertainment and life to leverage the power of 3D – enriching our lives, making entertainment more compelling and enhancing customer’s experiences of our brands, products and services.

On Friday Microsoft released information about “Project Natal” and the collective jaws dropped when Don Mattrick & Steven Spielberg presented a demo of a game that has no external “game controllers” other than yourself. If there were any barriers left for people to interact with technology, they have just smashed them. The applications outside of gaming are as wide as they are compelling. Click here for more information about Project Natal.

So what separates technology fads from technology developments that provide real value? It’s the opinion of Urban Voyage that ultimately the market will decide what it needs and wants. We don’t need a touch-screen interface to use a cell phone do we? We don’t need to have 3D to enjoy a good movie do we? We don’t need 3D for our project, do we? Well maybe and maybe not. And yet on mass there have been 6.9 Million iPhones sold world-wide, a group of Hollywood Studios are investing US$1 Billion to upgrade 20,000 North American movie theatres to digital projector systems and Superyachts (dreams) are being sold before a single frame has been laid.

The risk of not embracing new solutions is that you risk having to play a serious game of catch up when your competitors race ahead because they have. 3D is moving more and more into our everyday lives making interaction with information easier, more compelling and fun.

Can you afford to be left behind?

In a recent report released by the Luxury Institute from a survey of 500+ high net-worth individuals presented findings that will challenge many in the Superyacht Industry. Important  findings show how half of the customers surveyed believe luxury is becoming a commodity and prices are too high.

Audrey Hepburn, Classic Style Icon

Audrey Hepburn, Classic Style Icon

“At a time when consumers are cutting back for many reasons, the luxury industry’s two biggest draws for consumers are discounting and sales. Luxury leaders need to quickly get beyond the  price and cost-cutting exercises and start innovating again on quality, craftsmanship and, especially, customer service.

The new research is in line with our belief that Industry leaders must remain highly focused on innovative, quality products and create unique customer experiences. It can be easy to cut  costs however what impact will that have on the quality of the product you are building and what will the impact on customer service be?

Another interesting finding was that a sense of flaunting luxury at this time is insensitive and of the desire to help others rather than spend on themselves. I wonder if we’ll return  to the days of cultured and discreet wealth that is truly reflective of style and taste whilst remaining understated and elegant – think Audrey Hepburn, Grace Kelly, Prince Charles,  JFK Junior, Carolyn Bessette, Martha Stuart and many others.

Some Key Findings:

* Superior quality (82%), superior craftsmanship (78%) and superior customer service (60%) are the top three requirements of a luxury brand. Yet, more than one-third of consumers say luxury brands are worse today than in the recent past on delivering superior customer service and on failing to have salespeople who are experts in their products

* 64% of wealthy consumers believe luxury goods prices are too high relative to the value they deliver.

* 62% of wealthy consumers say that the current state of the economy has changed their view of the luxury industry. Key reasons include: more budget conscious, luxury goods are too “mass” vs. price, a sense that flaunting luxury at this time is insensitive, and a desire to help others rather than spend on themselves

So how can your organization *ensure* superior quality, craftsmanship, customer service and value? Talk with the team at Urban Voyage and see how smart technology solutions are helping our partners deliver exceptional results in challenging times.

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